JCPenney

Specialty Assistant

Jobs Description

Specialty Assistant:

Part Time Position, 20-25 hours per week.  Must work Nights and Weekends.  Must have 1-year experience in Window and Mattress Sales.  $10-$12 per hour.  Depends on experience

Contributes to profitable sales growth in the Mattress and Window businesses by combining in-depth product knowledge and a passion for service to build clientele and meet sales goal

· Customer Service & Sales - Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service - Informs customers of key product attributes to generate interest and to build clientele - Covers care/protection plans and suggests additional products to customers - Meets or exceeds prescribed sales goals and productivity standards - Greets and assists customers in finding products and delivers outstanding customer service - Demonstrates WORTH behaviors consistently - Partners with other team members when additional support is needed - Actively listens to customer issues in a calm and agreeable manner to resolve problems - Promotes FindMore with customers to drive sales and enhance customer service - Assists with credit, rewards and gift card programs throughout the store - Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)

· General Operations - Assists with the Productivity Standards Program processes - Responsible for the planning and execution of special events - Participates in inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Participates in all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities - Contributes to the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink - Completes the SET processes by placing graphics and executing visual detailing based on company guidance - Maintains sales floor recovery processes to ensure a clean and organized store environment - Completes pricing and signing processes in specialty businesses - Participates in annual inventory processes

· Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity and attendance